Refund & Cancellation Policy
1. Order Cancellation Policy
Orders can be cancelled only before they are dispatched from our warehouse. Once an order has been processed and shipped, cancellation will not be possible.
If you wish to cancel your order, you must contact us immediately through our official contact details provided on the website. Cancellation requests will be considered only if the product has not yet been shipped.
GR Nutrition reserves the right to cancel any order due to stock unavailability, payment authorization failure, pricing errors, or suspected fraudulent transactions. In such cases, a full refund will be processed to the original payment method.
2. Return Policy
Due to the nature of health and nutrition supplements, we generally do not accept returns once the product has been delivered, especially if the packaging has been opened or tampered with.
Returns may only be accepted under the following conditions:
– The product received is damaged.
– The product received is incorrect.
– The product is expired at the time of delivery.
Customers must notify us within 48 hours of receiving the product if any of the above issues occur. Clear photos and order details must be shared for verification.
GR Nutrition reserves the right to inspect and verify the claim before approving any return or refund request.
3. Refund Policy
Refunds will only be processed after the returned product is received and inspected (if return is applicable). If approved, refunds will be initiated to the original payment method used during checkout.
Refund processing timelines may vary depending on the payment gateway or bank policies. Typically, refunds are processed within 5–10 business days after approval.
Shipping charges (if applicable) are non-refundable unless the return is due to an error on our part.
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
– If the product has been opened, used, or tampered with.
– If the customer changes their mind after delivery.
– If incorrect shipping details were provided by the customer.
– If the return request is made after the specified time frame.
5. Failed or Duplicate Payments
In case of failed transactions where the amount is debited but the order is not confirmed, the refund will be automatically processed by the payment gateway provider. Processing timelines depend on bank and gateway policies.
If a duplicate payment is made for the same order, customers may contact us with proof of payment for resolution.
6. Contact for Refund & Cancellation
For any cancellation, return, or refund-related queries, customers must contact us through the official contact information mentioned on the Contact Us page of our website.