Shipping & Delivery Policy
1. Order Processing
All orders placed on our website are processed after successful payment confirmation. Orders are usually processed within 1–2 business days (excluding Sundays and public holidays).
Once your order is processed and packed, it will be handed over to our courier partner for dispatch.
2. Shipping Timeline
Delivery timelines may vary depending on the customer’s location. Estimated delivery time is typically:
– Metro Cities: 2–4 business days
– Other Cities & Towns: 3–7 business days
– Remote Areas: 5–10 business days
Please note that these are estimated timelines and may vary due to courier operations, weather conditions, natural events, or other unforeseen circumstances.
3. Shipping Charges
Shipping charges, if applicable, will be clearly displayed during checkout before completing the payment. In some cases, we may offer free shipping on selected products or minimum order values.
4. Order Tracking
Once your order is dispatched, tracking details will be shared via email or SMS (if provided at checkout). Customers can use the tracking information to monitor the status of their shipment.
5. Delivery Attempts
Our courier partner will attempt delivery at the address provided during checkout. If the customer is unavailable, multiple delivery attempts may be made as per courier policy.
If delivery fails due to incorrect address, unavailability, or refusal to accept the order, additional shipping charges may apply for re-dispatch.
6. Damaged or Tampered Packages
If you receive a package that appears damaged or tampered with, please do not accept the delivery. In case the package is accepted and later found damaged, you must notify us within 48 hours of delivery with clear photos and order details.
GR Nutrition reserves the right to verify the claim before processing any replacement or refund.
7. Delays Beyond Our Control
While we aim for timely delivery, GR Nutrition shall not be held responsible for delays caused by:
– Courier service disruptions
– Natural calamities
– Government restrictions
– Public holidays
– Unforeseen logistical issues
8. International Shipping
Currently, we ship only within India unless otherwise stated on the website. For any international shipping inquiries, customers may contact us directly.
9. Contact Information
For any shipping or delivery-related queries, customers may contact us through the details provided on our Contact Us page.